Purolator.com : Use IE or Netscape 4.7+ (not 6)

Today while trying to track a package on Purolator.com I got this Javascript message.

So I used their feedback form and sent this:

Hash: SHA1

I am using Mozilla Firebird 0.6.1 and was surprised to be greeted by a
message at your site saying I must use « Microsoft 4.0 » (you must mean
IE 4.0) or Netscape 4.7+ (excluding 6) to use your tracking
services. See:

Mozilla Firebird 0.6.1 (Mozilla Browser) is a free, open-source web
browser for Windows, Linux and MacOS X. It is small, fast and easy to
use, and offers many advantages over other web browsers, such as the
tabbed browsing and the ability to block pop-up windows.

I’d like to know why a browser that closely follows well known
Internet standards and published specifications can not access your
web site tools, and if you would consider adapting them so I can
track my packages with it.

Many thanks for considering this request.


Fabian Rodriguez
Montreal, QC Canada
Comment: PGP/Mime available upon request


According to their site, I’ll get an answer within 2 business days. Let’s wait and see…


5 réflexions sur « Purolator.com : Use IE or Netscape 4.7+ (not 6) »

  1. I found a workaround, although it’s not ideal..

    1) Disable Javascript
    2) Use this form:
    <form action="http://shipnow.purolator.com/ShipOnline/Track/trackcriteria.asp" method="get">
    Reference no:<input type="text" name="RefNo" width="20">
    <input type="hidden" name="type" value="A">
    <input type="submit" name="Submit>

  2. Impressive. Purolator has already replied to my email inquiry. I even have the impression a human being replied! This may be the case 🙂 Here’s their reply:

    Hello Fabian,

    Thank you for your email.

    We are currently investigating usage of Netscape 6+ / Mozilla browsers and
    what changes are required to allow OLS to work trouble-free on these
    platforms. While we are making good progress and most of the tests are
    running very positively we have identified critical issues that require
    adequate sizing, decision and subsequent scheduling.

    If you have any further questions or concerns Fabian, please do not hesitate
    to contact us at 1-800-459-5599.

    Thank you.

    Neil Chiasson
    Customer Automation Professional
    1-800-459-5599 ext (3172)


    The easiest part of your day
    Y’a pas plus facile

  3. I found your site regarding this Purolator issue using google.
    They STILL have not corrected this issue!
    I have sent them a concerned e-mail.
    What a bunch of schmucks!

  4. Hello Fabian,
    I’m very glas to see Neil is working on this issue. If you have any more problems, suggestions or concerns please e-mail his direclty. Thank you once again for contacting Purolator Courier, and have a wonderful day!

  5. I contacted purolator because I am very concerned about this, I can’t allow anyone to use IE here, except 2 or 3 power users… I was told that they don’t even have a beta page I can use, now step #2 is calling my rep, as we are a HUGE Purolator client.

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